Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Pinterest Icon Twitter Icon Youtube Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

FAQ

Shipping & Delivery

The Pretty Peacock ships any where in the United States, Canada and Internationally*. We ship via USPS Priority for our US customers and USPS First Class for our International customers. Packages ARE NOT shipped using insurance. You must request that insurance be added at the time of purchase.

All U.S. shipments are for a flat fee of $6.00 - so you can purchase as much as you would like and pay one rate!

Each of our jewelry pieces is packaged in our signature Pretty Peacock gift box and wrapped in tarnish-resistant tissue paper. We use recycled materials whenever possible for all our shipping needs.

If a discount code for FREE SHIPPING has been used, the item will be shipped by USPS First Class.

For more information on turn around time and expedited shipping, please visit our Shipping FAQ page.

*INTERNATIONAL CUSTOMERS may be required to pay duties required by their Country's custom's office.  We do not collect those charges.

Returns, Refunds, Replacements & Repairs

Your satisfaction is incredibly important to us. However, we do not take returns on customized/personalized pieces unless our craftsmanship is in question. If you notice a problem with your piece, we must be contacted via email within 48 hours of your receiving your shipment. We will work with you to make sure your order is up to the standards you would expect from The Pretty Peacock. If you contact us after the 48 hour inspection time frame, we can discuss your options based on the problem at hand.

Refunds

Again, your satisfaction is incredibly important to us.  If you are unhappy with your jewelry, and it is not a customized/personalized piece with a craftsmanship issue, we can issue you a refund, or in-store credit.  

Refunds can only be granted if there is a problem with the piece you ordered that happened during the creation process. You must contact us within 24 hours of receiving your item to let us know there is an issue. We will provide a refund only after the original item is returned to us.  

Repairs

We work very hard to make sure that your piece is crafted with durability in mind. Jewelry is fragile by nature - getting it caught on a doorknob, or allowing your two year old to play dress up with your treasure is not a wise choice!

Common sense care is vital! Please do not wear your jewelry in hot tubs, swimming pools, or salt water. Doing so can cause irreparable damage to your jewelry.

If your new treasure breaks due to the craftsmanship of the piece, please contact us within 48 hours. We will be happy to discuss your options.

Ordering

These are handmade, artisan pieces that are created one by one at the time the order is placed. Please allow 4 - 6 weeks for your piece to be created and then shipped. That means we will need 4 -6 weeks to create your piece and THEN will ship. Your order will enter our order queue only after your payment has cleared. Please keep in mind that if you have chosen to pay by Money Order, Check, or Cashier's Check, your payment must be received before your order enters our queue. Sometimes, life happens and things are out of our control. We will contact you right away to let you know if there are any delays and your order is affected.In a rush? Contact us right away and we can put a rush on your order for a fee.

Wholesale Orders

We wholesale to brick & mortars, catalog companies, and online stores (International venues included). To begin the process, please visit our contact page and choose "Wholesale Inquiry" in the drop down, and fill out the rest of the form.

Once you submit the form, a representative will contact you in roughly 2 business days to discuss options.

Please keep in mind that we do not wholesale to home parties, flea markets, ebay, or travelling stores.

Payment

We use a secure, third party to verify credit card payments.  We do not see, nor do we store your credit card information in our system.  This is a security measure for you, as well as for ourselves.We also accept Paypal payments.  If you are uncomfortable purchasing online, you are welcomed to contact us directly.

Materials

We work very hard to offer the highest quality materials in each of our designs. Our precious metals are purchased from companies that have been around for decades and have great reputations. Our designs themselves are tested prior to listing - you just never know what might seem like a great design, but may not work out in practical life. We eliminate this worry by trying the pieces out for ourselves and actually living our day-to-day lives. That means making sure the designs and craftsmanship can hold up even when your toddler jumps onto you for the 50th piggyback ride!!

Sterling Silver

We use high quality sterling silver from reputable sources and forge, cut, saw, solder, anneal - anything that we need, to make sure that the piece is created to our high standards.

Fine Silver

One of The Pretty Peacock's favorite materials to work with, fine silver is ECO-FRIENDLY, high-grade silver. Fine silver is actually 'reclaimed' silver from the tech industry. The whole idea of 'reclaimed' silver should not make you worry about the quality or integrity of this incredible material. Fine silver actually starts in clay form. Millions of the 'reclaimed' silver particles are suspended in an organic binder and when heated at high temperatures, the organic binders burn away and all that is left is 99.9% pure silver as opposed to sterling silver's 92.5%.

Mining is not required to procure fine silver, therefore no negative impact is done to our environment.

Argentium Silver

This is what they call a "modern sterling silver alloy" - it is technically sterling silver.  Argentium silver modifies the traditional alloy (92.5% silver + 7.5% copper) by replacing some of the copperwith the metalloid germanium. Since it retains the 92.5% silver content of the traditional alloy, it is still referred to as sterling silver.

Gold Fill

Gold-fill is of far higher quality than gold-plate, which can flake off relatively easily. The core of a gold-fill piece is brass, and then 14Kt solid gold material is layered and then chemically bonded to the brass core. Due to this 'layering' process, there is far more gold content than gold plating can offer. Gold-fill jewelry looks just like solid gold, but is hardier and more resilient to damage.

Vermeil

Vermeil is typically 22K, sometimes 24K, gold dipped sterling silver. Because vermeil is created using both sterling silver and gold, it is made entirely of precious metals. However, vermeil uses a much thinner layer of gold that can wear off and then you will see a the sterling silver showing through - which isn't such a bad thing! On the flip side, Vermeil does use a much higher grade of gold than gold fill (22K vs 14K) - this also makes vermeil more yellow than gold fill.

Copper

Copper is the only non-precious metal The Pretty Peacock currently accepts into the roost! The warmth and glow of copper looks so stunning against sterling silver that we had to put it into the mix! Our copper comes from reputable sources, just like all of our other metals. We only use thick cuts of copper sheet to use in our creations.

Caring for you Pretty Peacock Jewelry

Common sense care is vital when it comes to your jewelry lasting! Do not spray your jewelry with chemicals (i.e. perfume, hairspray, spray tans, etc.) it will just gunk everything up and you do not want that.

The Pretty Peacock tries to be as Earth-friendly as possible, so chemical cleaning agents are a no-no for us. An easy and eco-friendly way of cleaning your jewelry is to mix 2 tablespoons of baking soda with 3 teaspoons of water until it becomes thick and pasty. Use a soft piece of cloth (an old t-shirt, perhaps?) and gently rub the paste on your treasure. Rinse with water and dry.

The paste should only be used if your jewelry becomes really filthy. Typically, a quick rub with a jewelry cloth with NO additional cleaner will do the trick.

We include a small, square polishing cloth to keep your jewelry looking new - and offer them for sale on our site.

Oxidized (Gray/Black Antiqued) Silver Pieces

Most of the pieces we create with any text has been oxidized to turn the text to a beautiful, velvet black. This is a chemical reaction, but can fade substantially if you get your jewelry in contact with swimming pools, hot tubs, or salt water. Don't risk it.

Swarovski Crystals

If we are going to use crystals in our pieces, they are going to come from the Austrian-based company called Swarovski. No crystal is finer, more brilliant, or have such sparkling color. However, even Swarovski crystalscan dull from the oils from your body and cosmetics after prolonged wear. You can clean these with a little Dawn (hey, it cuts the grease!) and a retired toothbrush to bring back that well-loved luster.

Pearls and Other Semi-Precious Stones

Clean with mild, soapy water. Any other cleaners may damage the surface of your stones.

Contact Us

We are a small studio and really focus on working on orders and new designs on a constant basis.  Although we may not be in a position to answer the phone all the time, we have other options for answering your question(s) as quickly as possible. 

E-mail

You can send us an email by submitting a inquiry through our Contact page. We typically respond in a matter of hours.

Live Chat

You can also contact us via our Live Chat feature (located on the bottom right-hand corner of the site).  This allows you to 'speak' to one of us here in the studio right away, or you can leave us a message if we are not available.

Phone

You can certainly call us, but, again, being that we are a small studio, it is oftentimes difficult (or just flat out too noisy) for us to answer the phone!  You are welcome to leave a message and someone will return your call as soon as possible.

(425) 954-7097